FAQ
When do I receive my order?
You will normally receive your order within 3 to 5 working days. The delivery time can vary depending on what time of day we received your order, what part of the country you live in and how many orders we have to process. Our aim is that orders received before 2 pm are sent the same day.
What are the charges?
When shopping with us you pay a charge of 5.90 EUR which covers everything: service, handling and freight. The charge is the same no matter how much shopping you do.
How will my order be delivered?
The goods will be delivered to the stated address between 8.00 and 18.00. The courier should contact you by phone before delivering the goods.
I have returned goods to you, but have not received a repayment.
You must take into account that it can take up to 1 ½ weeks from sending the return until we receive the return, process it and repay the money to your card. When your return has been processed we will send a confirmation to your email address.
Can I change my order after I have confirmed it?
No. Once you have confirmed your order it cannot be changed, deleted or added to. To speed up the delivery the order is sent directly to our warehouse for dispatch.
Can I track my order?
Yes, the delivery confirmation sent to you when your order was dispatched includes a package number that you can use to track your shipment on www.fedex.com.
How do I return items?
To return items sign in with your account information at ginatricot.eu and follow the instructions on “My page”.
The return label is included in your parcel. Place it on the outside of the parcel and send it back to us.
Note that the return label does not work unless you have created your return on ginatricot.eu.
When the customer return goods bought on www.ginatricot.eu he or she needs to contact FedEx through their website. The customer just visit www.fedex.com, then choose the country where it lives and then book a delivery.
