Customer services

In order to deal with your enquiries more quickly, we have decided to provide our customer services via email. Your questions will be answered on weekdays between 7am and 6pm.

Questions sent after 6pm on weekdays or on holidays will be answered on the next working day. Fill in the form and describe your enquiry in as much detail as possible.

Shopping

New products every day!

You will always find a lot of fashion at affordable prices and just like in all our stores new products are displayed every day at ginatricot.com

Delivery time 3 to 5 days

Our aim is that orders received before 2 pm are sent the same day. This means that normally you will receive your products 3 to 5 days after you place your order.

Paying by card

We would like your shopping experience to be simple and quick, irrespective of whether you purchase at a cash desk or pay online.

When paying by card, you enter the card type and card details. We use an authorised credit card acquirer that handles all card details, and we do not handle or store any payment details. For your security, transfers are of course encrypted and we support 3D-secure.

Freight cost of 5.90 EUR

When shopping with us you pay a charge of 5.90 EUR which covers everything: service, handling and freight. The charge is the same no matter how much shopping you do.

The cooling off period is 14 days

We apply a 14 day period of purchase on approval that applies from the moment that you receive the delivery. The only condition is that the goods are returned in their original state, unused and with all the labels attached.

To return items sign in with your account information at ginatricot.eu and follow the instructions on “My page”.

Briefs, swimwear, cosmetics and earrings cannot be returned (Faulty goods can of course be returned.)

If you paid by card, the money for returns is put back on the card.

If we have sent incorrect or faulty products then we will of course bear the cost of the return postage.

Under the Conditions link you can read more about what applies to your purchase.