At the moment, we are unfortunately experiencing delivery delays. This applies both before your parcel is dispatched from us and after it has been shipped. As a result, it may take several extra days before you receive your delivery confirmation.
Due to extreme winter road conditions across large parts of Europe, our carriers are experiencing delays, and your parcel may arrive later than promised or later than initially indicated by the tracking information.
We kindly ask for a little extra patience during this time. Neither we nor the carrier have forgotten about you, but deliveries may unfortunately take longer than usual at the moment. Thank you for your understanding.
contact
You can find answers to our most frequently asked questions under FAQs. If the can’t find the answer you’re looking for; please feel free to get in touch.
In order to deal with your inquiry as quickly as possible, we have chosen to provide customer support via email and chat.
opening hours
Monday to Thursday between 8 AM and 5 PM
Friday between 8 AM and 4 PM
Please contact us by sending an email describing your inquiry in as much detail as possible to [email protected] or via the chat function on our website.
Questions that are sent after 3 PM on weekdays or on weekends will be answered on the following weekday.