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Returns

We apply a 14-day return policy that starts on the date you receive your order. We kindly ask that you return items to us in good condition, unused and with all the labels attached.

To return an unwanted or defective item: place the return label that was included in your package on the outside of the parcel and contact FedEx to arrange the collection.

When you return items bought on www.ginatricot.eu you need to call FedEx customer service to arrange collection. Visit www.fedex.com, then choose your country to find contact details. When we have received and handled a return the value of the goods is repaid, minus return freight of 5.90 euro (€), to the card that was used to make the purchase. Gina Tricot does not apply exchange of goods, you can order new goods via www.ginatricot.eu.

Our top priority is that you, our customer, will always be satisfied with your purchase from us. Your feedback is important, so we would appreciate it very much if you would take the time to include a note with your return, stating the reasons why you are returning the item.

For returns where we discover that the item has not been returned in its original condition, or where there has been damage to the item due to incorrect use, the customer is requested to immediately submit a claim for obvious material or production faults on delivered goods to Gina Tricot – this also applies to damage incurred during transportation.


Questions & answers

How long do I have to return an item?
We apply a 14 day period of purchase on approval from the date that you receive your parcel. In order for this to apply the item must not be used, labels must still be attached and the item must be in a saleable condition. Briefs, swimwear, cosmetics and earrings cannot be returned (faulty goods can, of course, be returned).To return items please attach the label, that was included in your package, to the outside of the parcel.

Do I have to pay to return an item?
The customer pays for the return in most cases. When we have received and handled a return the value of the goods is repaid, minus return freight of 5.90 euro (€), to the card that was used to make the purchase. Have you received the wrong or defective item we will pay the return fee.

When and how will I receive my refund?
It may take 1-1 1/2 week from the date you sent the return until it has been registered by the online warehouse. When the return is registered, the full amount of the articles will be refunded to the card used to make the purchase, minus a returns fee of 5.90 euro (€). It may take a few days before the money is paid into your account, depending on the policy of your bank.

In case of non-collection.
In case of non-collection, a charge of 15 euro (€) will be debited. This covers the costs for freight and handling. If you regret your order please receive your order and contact FedEx to arrange collection for return to our warehouse. This amount will be debited from the refund made to the card used when placing the order.

Return items in store or to online warehouse?
If you would like to return an item that you purchased at ginatricot.com, you can do so to our online warehouse.