Returns

We apply a 14-day return policy that starts on the date you receive your order. We kindly ask that you return items to us in good condition. You can always return items to one of our stores.

To return an unwanted or defective item through the postal service: Attach the label, that was included in your package, to the outside of the package. Our top priority is that you, our customer, will always be satisfied with your purchase from us. Your feedback is important, so we would appreciate it very much if you would take the time to include a note with your return, stating the reasons why you are returning the item. 

For returns to our online warehouse, a price reduction may be applied. More information about this can be found in our terms and conditions. For returns to our online warehouse, a fee of SEK 34.90 will be charged and deducted from the amount you will be refunded.

Items that may not be returned are gift certificates, briefs, swimwear, cosmetics and earrings. However, defective items may always be returned.

For returns where we discover that the item has not been returned in its original condition, or where there has been damage to the item due to incorrect use, we may charge a fee of SEK 34.90 to return the product to you, or scrap the item free-of-charge. We will, however, keep you updated while the item is being processed. Please note though, that we never charge a fee on approved returns.


Questions & answers

How long do I have to return an item?
We apply a 14 day period of purchase on approval from the date that you receive your parcel. In order for this to apply the item must not be used, labels must still be attached and the item must be in a saleable condition. Briefs, swimwear, cosmetics and earrings cannot be returned (faulty goods can, of course, be returned).To return items please attach the label, that was included in your package, to the outside of the parcel.

Do I have to pay to return an item?
The customer pays for the return in most cases. When we have received and handled a return the value of the goods is repaid, minus return freight of 5.90 euro (€), to the card that was used to make the purchase. Have you received the wrong or defective item we will pay the return fee.

How do I register my return?
To create your return, login to "My page", select order and the item you want to return, choose the reason for the return and click on ok to confirm. Then print the return note. For further help please contact us at customerservices@ginatricot.com or click on customer service.

Why can't I register my return?
You have either not entered the correct user information when you logged in, or the 14 day cooling of period has expired. For further help please contact our customer service, customerservices@ginatricot.com

When and how will I receive my refund?
It may take 1-1 1/2 week from the date you sent the return until it has been registered by the online warehouse. When the return is registered, the full amount of the articles will be refunded to the card used to make the purchase, minus a returns fee of 5.90 euro (€). It may take a few days before the money is paid into your account, depending on the policy of your bank.

In case of non-collection.
In case of non-collection, a charge of 15 euro (€) will be debited. This covers the costs for freight and handling. If you regret your order please receive your order and contact FedEx to arrange collection for return to our warehouse. This amount will be debited from the refund made to the card used when placing the order.

Return items in store or to online warehouse?
If you would like to return an item that you purchased at ginatricot.com, you can do so to a Gina Tricot store or to our online warehouse. See more information below on how this is done.

Return an item to a Gina Tricot store?
If you would like to return an item to one of our Gina Tricot Stores, remember to bring the order number with you. You will find the order number on the packing slip and on your order confirmation sheet.