Order

When you place an order with us, our goal is always for you to take delivery within 3-5 weekdays. You’ll always get free shipping on orders that total at least 40€. You must be at least 18 years old to place an order with us. We also comply with all legislation on such things as returns and the right to cancel your purchase.

You’ll receive an order confirmation via email as soon as you’ve placed your order. You will also get a delivery notification when your order is sent from our warehouse. You are always welcome to contact our customer service if you have any questions. We are happy to assist with any questions you might have about our products or your order.


Questions & answers

What charges do you have?
For all orders there is a charge that covers dispatch, handling and freight. This is currently 5.90 euro (€). The charge is the same irrespective of how much the customer orders. Concerning areas outside the EU tax-point range, there may be country-specific charges. Kindly contact FedEx for more information about your country.

Can I make changes to my order or customer data?
You cannot make any changes to your order or your address details after confirming your payment. You can change your customer details when ordering.

How old do I have to be to order from ginatricot.com?
You must be 18 years old.