When you place an order with us, our goal is always for you to take delivery within 1-2 weekdays. You’ll always get free shipping on orders that total at least SEK 400, or when you collect your order at one of our stores. You must be at least 18 years old to place an order with us. We also comply with all legislation on such things as returns and the right to cancel your purchase.

You’ll receive an order confirmation via email as soon as you’ve placed your order. You will also get a delivery notification when your order is sent from our warehouse. You are always welcome to contact our customer service if you have any questions. We are happy to assist with any questions you might have about our products or your order.

Questions & answers

How to register to shop online?
To register an account, click on "login" next to the shoppning bag and checkout. Choose "register" in the box that pops up. Fill in the e-mail address you wish to use as login and a password. Click on "register". A box with "customer details" will pop up where you should fill in your date of birth, name, address and phone number. After filling in all fields, click on "save changes". You are now a registered customer and welcome to order.

What charges do you have?
For all orders there is a charge that covers dispatch, handling and freight. This is currently 5.90 euro (€). The charge is the same irrespective of how much the customer orders. Concerning areas outside the EU tax-point range, there may be country-specific charges. Kindly contact FedEx for more information about your country.

I can´t login
Do you sign in with the same email address you have registered at ginatricot.com? Remember to write in lowercase. Do you have the right password? You can always request a new password, click on "forgot password".

Can I make changes to my order or customer data?
You cannot make any changes to your order or your address details after confirming your payment. You can change your customer details when ordering, or by logging in and choosing my account.

How old do I have to be to order from ginatricot.com?
You must be 18 years old.