When you place an order with us, our goal is always for you to take delivery within 3-5 weekdays. The shipping cost is EUR 5.90.
You’ll receive an order confirmation via email as soon as you’ve placed your order. You will also get a delivery notification as soon as your order is sent from our warehouse. You are always welcome to contact our customer service if you have any questions. We are happy to assist with any questions you might have about our products or your order.
What fees do you charge?
For orders with home delivery shipping charges of EUR 5.90 will be charged. When you return an item to our online warehouse, there will be a charge of EUR 5.90. It is also possible that the same amount will be charged when you return an item that you feel is defective and we do not approve the complaint.
I want to return an item, what should I do?
Just attach the return sticker that came with your order to the package. Be sure to also include a slip of paper with the reason for the return (for example, wrong size, etc.). We ask you to do this so that we can differentiate between returns and complaints, thus assessing whether there will be any charges for the return. You don’t need to include any other information. That’s all we need to process your return.
How old must I be to order something from Gina Tricot?
You must be at least 18 years old.