Delivery within 3-5 days

Delivery

Our goal is for you to always receive your order within 3-5 working days. However, the delivery time may vary based on the volume of orders that we are processing and circumstances that Gina Tricot has no control over, such as delays with the carrier.

We do not offer partial delivery. You will be charged at the point when your order has been sent. If the item has sold out and we are unable to process the order, you will not be charged. Once the items have been sent from our warehouse, you will be sent a delivery confirmation via email. The delivery confirmation will state whether the items are being sent to a pickup point, or directly to your home. We cannot, unfortunately, provide you with that information in advance. The delivery confirmation will also specify which items have been sent (or not sent). If the goods will be delivered to a service point, you will get a SMS text message as soon as the goods can be collected. You can always use the tracking number to trace your package online. If you’ve selected the option of picking up your order at one of our stores, we will not, unfortunately, be able to track the order. However, you will receive notification as soon as your order arrives at the store.

The service point that you selected when you placed the order is only used for MyPack deliveries. When your order is sent as a parcel, delivery to your home mailbox will be attempted. If the package does not fit in your mailbox, FedEx will instead deliver it to the pickup point that is closest to your delivery address. We don’t know in advance how your order will be delivered. That’s determined when we are ready to send your order and your nearest postal service agent will have information about that.

If the package hasn’t arrived, we suggest that you contact our customer service. Please note that we are unable to refund an order that has not arrived until 8 working days have elapsed from the time that we sent the package to you.

You are always welcome to contact our customer service if items are missing in the order, the package has become damaged or if the wrong items have been sent. If the package and items within have become damaged, we ask that you take a photo of both the package itself and the items within. Please also contact our customer service immediately. You may also inform the pickup point when you collect your package, so that they can also document the damages.

We care about the environment, which is why we only send information about our deliveries electronically, rather than in paper form. All information about your order will be sent by email. You may return an item to us simply by putting it in an envelope/bag, along with a slip of paper explaining the reason for the return. Then, just attach the return sticker to the package and hand it in to your nearest postal service agent. As soon as we have processed the return, you will receive an automatic return confirmation. The consignment note contains the codes associated with your order, so we will know that the items have been returned by you. If you’d like to return an item to one of our stores, all you need to do is bring it with you, along with the order number, so that we can process it. As soon as we’ve processed the return, we will credit the invoice amount by EUR 5.90, which is the amount charged for returns sent by mail. If the invoice is due for payment soon, we recommend that you login at klarna.se to suspend your invoice until the return has been processed. For returns handed in at one of our stores, we do not charge a return fee and the invoice will be credited directly.


FAQs

What is Gina Tricot’s delivery time?
For orders to a pickup point or directly to your home address, received M-Thurs before 4 p.m., delivery will typically be the next day (except when one of those days is a holiday). For orders placed on a Friday before 4 p.m., delivery will typically be the following Monday. For orders placed after 4 p.m. on a Friday, as well as orders placed on Saturday or Sunday, the items will be sent from our warehouse the following Monday. However, the delivery time may vary based on the volume of orders that we are processing and circumstances that Gina Tricot has no control over, such as delays with the carrier.

Where/how do I collect my items?
You will receive a delivery confirmation to your email address as soon as your package leaves our warehouse. It contains information on whether your items have been sent as a letter or parcel. For parcels, there will be a tracking number that you can use to track it at www.fedex.com. Once the parcel has been scanned by the postal agent at the pickup point, you will be sent an SMS with the reference number for collecting your package. Otherwise, you may provide the tracking number and show a valid ID. Items sent as a letter will be delivered directly to your home address or to the nearest postal agent. Items sent as a parcel will be delivered to your selected postal agent pickup point. Items sent as a letter may not always go to your selected postal agent pickup point. They will go the pickup point that is closest to your address. You may also choose to have items delivered to one of our stores.

Where is my package?
If you still haven’t received your package after a few days or within the scheduled time, please contact our customer service.

Why haven’t I received all of the items that I ordered?
Sometimes the stock balance on the item you ordered is incorrect, which could mean that it has sold out and we are thus unable to fulfil the order. We do not put a hold on the order until it is restocked. Instead, the order will be cancelled. However, for partially fulfilled orders, you will only be charged for the items sent and that will occur as soon your order leaves our warehouse. If an item in your order has sold out, you will be notified about that in the delivery confirmation. However, if for some reason you are charged from an item that hasn’t been sent, please contact our customer service at CustomerserviceEU@ginatricot.com.

Is it possible for me to track my order?
Yes. If your order is sent as a parcel, there will be a tracking number in the delivery confirmation sent to your email address. However, if your order will be sent to one of our stores, tracking will not be possible. You will instead receive notification as soon as it has arrived.

Can I change the pickup point after the order has been confirmed?
No. It is not possible to make such changes to confirmed orders. For this reason, we ask you to take extra care in reviewing the address and delivery information before you confirm the order.

Can someone else pick up my package for me?
Yes. However, that person must show a valid ID for both you and themselves when collecting the package.

Where is my packing slip?
We care about the environment, which is why we only send information about our deliveries electronically, rather than in paper form. All information about your order will be sent by email. You may return an item to us simply by putting it in an envelope/bag, along with a slip of paper explaining the reason for the return. Then, just attach the return sticker to the package and hand it in to your nearest postal service agent. As soon as we have processed the return, you will receive an automatic return confirmation. The consignment note contains the codes associated with your order, so we will know that the items have been returned by you. If you’d like to return an item to one of our stores, all you need to do is bring it with you, along with the order number, so that we can process it. As soon as we’ve processed the return, we will credit the invoice amount by EUR 5.90, which is the amount charged for returns sent by mail. If the invoice is due for payment soon, we recommend that you login at klarna.se to suspend your invoice until the return has been processed. For returns handed in at one of our stores, we do not charge a return fee and the invoice will be credited directly.