delivery

Our goal is always that you’ll receive your order within 2–6 business days (that is, not counting weekends and holidays). However, the delivery time may vary based on the volume of orders that we are processing and circumstances over which Gina Tricot has no control, such as transport or carrier delays.

We do not offer partial delivery. When your order is sent, you’ll be charged for the items in the order. If the item has sold out and we are unable to process the order, you will not be charged. Once the items have been sent from our warehouse, you will be sent a delivery confirmation via e-mail.

The delivery confirmation will also specify which items have been sent (or not sent). Unfortunately, we cannot send out-of-stock items at a later date. Instead, the amount charged to you will be adjusted via your selected payment alternative. If your order is delivered to a service point, you’ll receive a text message as soon as the parcel can be collected. You can always use the tracking number to trace your parcel online. If you’ve selected the option of collecting your order at one of our stores, you won’t be able to track the order. However, you’ll receive notification as soon as your order arrives at the store.

faqs

What is Gina Tricot’s delivery time?

Our goal is always that you’ll receive your order within 2–6 business days (that is, not counting weekends and holidays). However, the delivery time may vary based on the volume of orders that we are processing and circumstances over which Gina Tricot has no control, such as carrier and transport delays.

Where/how do I collect my items?

You’ll receive a delivery confirmation to your e-mail address as soon as your parcel leaves our warehouse. This confirmation contains information about your order. The delivery confirmation contains a tracking number that you can use to trace your order at www.dhl.com.

As soon as your parcel has been scanned by the transport provider, you’ll receive a text message. You can collect your parcel by presenting the tracking number and your identification.

Where is my parcel?

We recommend as a first step that you trace your parcel via the transport provider. If you still haven’t received your parcel after a few business days or within the scheduled time, please contact our Customer Service.

Why haven’t I received all of the items that I ordered?

Sometimes the stock balance on the item you ordered is incorrect, which could mean that it has sold out and we are thus unable to fulfil the order. We do not put a hold on the order until the item is restocked, and we will not send the item at a later date. However, for partially fulfilled orders, you will be charged only for the items sent, as soon your order leaves our warehouse. If an item in your order has sold out, you’ll be notified about it in the delivery confirmation. However, if for some reason you are charged from an item that hasn’t been sent, please contact our Customer Service at CustomerserviceEU@ginatricot.com.