Delivery

Our goal is for you to always receive your order within 3-5 working days. However, the delivery time may vary based on the volume of orders that we are processing and circumstances that Gina Tricot has no control over, such as delays with the carrier.

We do not offer partial delivery. You will be charged at the point when your order has been sent. If the item has sold out and we are unable to process the order, you will not be charged. Once the items have been sent from our warehouse, you will be sent a delivery confirmation via email. The delivery confirmation will also specify which items have been sent (or not sent). You can always use the tracking number to trace your package online.

If the package hasn’t arrived, we suggest that you contact our customer service. Please note that we are unable to refund an order that has not arrived until 8 working days have elapsed from the time that we sent the package to you.

You are always welcome to contact our customer service if items are missing in the order, the package has become damaged or if the wrong items have been sent. If the package and items within have become damaged, we ask that you take a photo of both the package itself and the items within. Please also contact our customer service immediately. You may also inform FedEx when you collect your package, so that they can also document the damages.

We care about the environment, which is why we only send information about our deliveries electronically, rather than in paper form. All information about your order will be sent by email. You may return an item to us simply by putting it in an envelope/bag, along with a slip of paper explaining the reason for the return. Then, just attach the return sticker to the package and arrange the delivery with FedEx. As soon as we have processed the return, you will receive an automatic return confirmation. The consignment note contains the codes associated with your order, so we will know that the items have been returned by you. As soon as we’ve processed the return, we will credit the invoice amount by EUR 5.90, which is the amount charged for returns sent by mail. If the invoice is due for payment soon, we recommend that you login at klarna.com to suspend your invoice until the return has been processed. 


FAQs

What is Gina Tricot’s delivery time?
For orders to a pickup point or directly to your home address, received M-Thurs before 2 p.m., will typically be send the same day (except when one of those days is a holiday). For orders placed on a Friday, as well as orders placed on Saturday or Sunday, the items will be sent from our warehouse the following Monday. However, the delivery time may vary based on the volume of orders that we are processing and circumstances that Gina Tricot has no control over, such as delays with the carrier.

Where/how do I collect my items?You will receive a delivery confirmation to your email address as soon as your package leaves our warehouse. There will be a tracking number that you can use to track it at www.fedex.com. The package will be delivered to you, and you can rearrange your delivery with FedEx if you are unavailable at the time and place of your delivery. FedEx will try to deliver your items a few times before sending it back to our warehouse.

Where is my package?
If you still haven’t received your package after a few days or within the scheduled time, please contact our customer service.

Why haven’t I received all of the items that I ordered?
Sometimes the stock balance on the item you ordered is incorrect, which could mean that it has sold out and we are thus unable to fulfil the order. We do not put a hold on the order until it is restocked. Instead, the order will be cancelled. However, for partially fulfilled orders, you will only be charged for the items sent and that will occur as soon your order leaves our warehouse. If an item in your order has sold out, you will be notified about that in the delivery confirmation. However, if for some reason you are charged from an item that hasn’t been sent, please contact our customer service at [email protected].

Is it possible for me to track my order?
Yes, there will be a tracking number in the delivery confirmation sent to your email address. 

Can I change the pickup point after the order has been confirmed?
Yes, you can arrange this yourself by contacting www.fedex.com. Note that this is possible first after your order have left our warehouse. You will get a delivery confirmatin email when your order has left our warehouse.

Can someone else pick up my package for me?
No.

Where is my packing slip?
We care about the environment, which is why we only send information about our deliveries electronically, rather than in paper form. All information about your order will be sent by email. You may return an item to us simply by putting it in an envelope/bag, along with a slip of paper explaining the reason for the return. Then, just attach the return sticker to the package and hand it in to your nearest postal service agent. As soon as we have processed the return, you will receive an automatic return confirmation. The consignment note contains the codes associated with your order, so we will know that the items have been returned by you. If you’d like to return an item to one of our stores, all you need to do is bring it with you, along with the order number, so that we can process it. As soon as we’ve processed the return, we will credit the invoice amount by EUR 5.90, which is the amount charged for returns sent by mail. If the invoice is due for payment soon, we recommend that you login at klarna.se to suspend your invoice until the return has been processed. For returns handed in at one of our stores, we do not charge a return fee and the invoice will be credited directly.