delivery

Our goal is always that you’ll receive your order within 2–6 business days (that is, not counting weekends and holidays). However, the delivery time may vary based on the volume of orders that we are processing and circumstances over which Gina Tricot has no control, such as transport or carrier delays.

We do not offer partial delivery. When your order is sent, you’ll be charged for the items in the order. If the item has sold out and we are unable to process the order, you will not be charged. Once the items have been sent from our warehouse, you will be sent a delivery confirmation via e-mail. The delivery confirmation will also specify which items have been sent (or not sent). Unfortunately, we cannot send out-of-stock items at a later date. Instead, the amount charged to you will be adjusted via your selected payment alternative. If your order is delivered to a service point, you’ll receive a text message as soon as the parcel can be collected. You can always use the tracking number to trace your parcel online. If you’ve selected the option of collecting your order at one of our stores, you won’t be able to track the order. However, you’ll receive notification as soon as your order arrives at the store.

We offer the following delivery alternatives:

• Delivery via FedEx to your door

Delivery fees
Delivery via FedEx: EUR 5.90

If the parcel hasn’t arrived, we suggest that you contact our Customer Service. Please note that we are unable to refund an order that has not arrived until 8 business days have passed since we sent the parcel to you.

You’re always welcome to contact our Customer Service if items are missing from the order, the parcel is damaged, or the wrong items have been sent. If the parcel and items within have become damaged, we ask that you take a photo of both the parcel itself and the items within. Please contact our Customer Service immediately regarding the matter. You can also inform the service point when you collect your parcel, so that they can also document the damages.

We care about the environment, so we send information about our deliveries only by electronic means and not in paper form. All information about your order will be sent by e-mail. You may return an item to us simply by putting it in an envelope/bag, along with a note from you explaining the reason for the return. Then, just attach the return label to the parcel, and hand it in to your nearest postal service agent. As soon as we have processed the return, you’ll receive an automatic return confirmation. The consignment note contains the codes associated with your order, so we’ll know that you’ve returned the items. As soon as we’ve processed the return, we’ll credit the invoice amount to you, with a deduction of EUR 5.90 (the amount charged for returns sent by post).

faqs

What is Gina Tricot’s delivery time?
Our goal is always that you’ll receive your order within 2–6 business days (that is, not counting weekends and holidays). However, the delivery time may vary based on the volume of orders that we are processing and circumstances over which Gina Tricot has no control, such as carrier and transport delays.

Where/how do I collect my items?
You’ll receive a delivery confirmation to your e-mail address as soon as your parcel leaves our warehouse. This confirmation contains information about your order. The delivery confirmation contains a tracking number that you can use to trace your order at www.fedex.com.

As soon as your parcel has been scanned by the transport provider, you’ll receive a text message. You can collect your parcel by presenting the tracking number and your identification.

Where is my parcel?
We recommend as a first step that you trace your parcel via the transport provider. If you still haven’t received your parcel after a few business days or within the scheduled time, please contact our Customer Service.

Why haven’t I received all of the items that I ordered?
Sometimes the stock balance on the item you ordered is incorrect, which could mean that it has sold out and we are thus unable to fulfil the order. We do not put a hold on the order until the item is restocked, and we will not send the item at a later date. However, for partially fulfilled orders, you will be charged only for the items sent, as soon your order leaves our warehouse. If an item in your order has sold out, you’ll be notified about it in the delivery confirmation. However, if for some reason you are charged from an item that hasn’t been sent, please contact our Customer Service at [email protected].

Is it possible for me to track my order?
Yes, there will be a tracking number in the delivery confirmation sent to your e-mail address.

Can I change the pickup point after the order has been confirmed?
Yes, you can arrange this yourself by contacting www.fedex.com. Note that this is possible first after your order have left our warehouse. You will get a delivery confirmation email when your order has left our warehouse.

Can someone else pick up my package for me?
No.

Where is my packing slip?
We care about the environment, so we send information about our deliveries only by electronic means and not in paper form. All information about your order will be sent by e-mail. You may return an item to us simply by putting it in an envelope/bag, along with a note from you explaining the reason for the return. Then, just attach the return label to the parcel and hand it in to your nearest postal service agent. As soon as we have processed the return, you’ll receive an automatic return confirmation. The consignment note contains the codes associated with your order, so we’ll know that you’ve returned the items. If you’d like to return an item to one of our stores, all you need to do is bring it with you, along with the order number, so that we can process it. As soon as we’ve processed the return, we’ll credit the invoice amount to you, with a deduction of EUR 5.90 (the amount charged for returns sent by post). If the invoice is due for payment soon, we recommend that you log in to klarna.com to suspend your invoice payment until the return has been processed. For returns handed in at one of our stores, we do not charge a return fee and the invoice will be credited directly.

What happens if i don't collect my order?
Normally, the parcel is given to a transport provider. Thereafter, FedEx will determine whether your parcel can be delivered to your own address or must be sent to a collection point. In the latter case, we receive information as to whether or not the parcel has been collected. The parcel can be collected from the collection point within 14 days; after that point, the parcel will be returned to us. We will handle your order as an uncollected parcel, and you will receive an automatic e-mail message with a return confirmation, along with an additional charge of EUR 14,90.