Terms & conditions
Gina Tricot is a Swedish retail clothing company that has a physical and online presence in Sweden, Norway, Denmark, Finland and Germany. We are now increasing our presence online because the interest in shopping from Gina Tricot from outside these countries has increased dramatically over time. From now on customers all over Europe can shop Gina Tricot’s products from within their own homes.
The following conditions apply to all agreements entered into regarding the purchase and delivery of goods from www.ginatricot.eu henceforth referred to as ”Gina Tricot” or ”We”.
The conditions may be changed without warning and customers are therefore recommended to read them at the time of each purchase. The terms and conditions for a specific order are the once valid at the time when the order was placed. By placing an order the customer accept the current terms and conditions. These general terms and conditions are applicable when shopping at ginatricot.eu but they do not affect the customers’ statutory rights.
Prices & delivery fees
All prices are in euro (€) and include the relevant VAT (value added tax). Prices do not include the cost of dispatch. The prices shown on the date when the customer places its order are valid through the whole purchase process.
For all orders there is a charge that covers dispatch, handling and freight. This is currently 5.90 euro (€). The charge is the same irrespective of how much the customer orders. Concerning areas outside the EU tax-point range, there may be country-specific charges. Kindly contact FedEx for more information about your country. https://www.fedex.com/en-se/conditions-of-carriage.html
The purchase agreement applies when the customer receives the order confirmation via email from Gina Tricot. A condition is that the customer leaves the correct details regarding email address and residential address. The amount is reserved to the customer's card when the order is placed and the amount is being charged when the order is delivered.
Customers with a minimum age of 18 and a residential address in a European country (except for Sweden, Norway, Denmark, Germany or Finland due to local online-shops) are able to buy products from ginatricot.eu
Largest amount per purchase is 500 €.
We accept credit card payments from VISA and Mastercard and Klarna checkout in cashier site. In some countries local payment options are available.
Security of payments
For all card transactions SSL (Secure Socket Layer) applies and the transactions are being encrypted. We always check the card validity and that there are sufficient funds to cover the purchase amount. Gina Tricot retains the right to refuse the card purchase. To ensure the customer’s security we cooperate with an authorized payment agent who handle the customer’s card details in a secure way. Gina Tricot never saves information regarding your credit card. If a customer has any questions about the security of payments our recommendation is that they contact us through CustomerserviceEU@ginatricot.com.
We do not send partial deliveries. When the customer's order is delivered the amount is debited for the goods that are sent. When the goods have left our warehouse for delivery a delivery confirmation is sent by email. The delivery confirmation also includes a tracking-ID. Go to www.fedex.com and choose your country to search for your order by your tracking-ID.
Gina Tricot does not deliver goods bought from www.ginatricot.eu to Svalbard, Greenland, The Faroe Islands or Åland.
Our aim is for customers to receive deliveries within 3 to 5 working days. The delivery time can, however, vary depending on the quantity of orders to be dispatched and circumstances that Gina Tricot has no control over.
The deliveries are handled by FedEx and are sent directly to the customer’s home during office hours between 8.00 and 18.00. The customer is therefor recommended to leave an address while ordering where it’s available during these times. FedEx should contact the customer by phone before delivering the goods. After trying to reach the customer three times the goods will be returned to Gina Tricot.
In case of non-collection, the customer will be charged 15 € to cover the costs for freight and handling.
Return of goods
We apply a 30 day period of purchase on approval that applies from the moment that you receive the delivery. The only condition is that the goods are returned in their original state, unused and with all the labels attached.
To return items please place the return label that was included in your package on the outside of the parcel.
When the customer return goods bought on www.ginatricot.eu he or she needs to call FedEx customer service to arrange collection. The customer just visits www.fedex.com, then chooses the country where they live to find contact details..
When we have received and handled a return the value of the goods is repaid, minus return freight of 5.90 euro (€), to the card that was used to make the purchase. Gina Tricot does not apply exchange of goods, you can order new goods via www.ginatricot.eu.
We apply the statutory guarantee rules for faulty goods. If a faulty item has been sent, the customer is requested to immediately submit a claim for obvious material or production faults on delivered goods to Gina Tricot – this also applies to damage incurred during transportation.
Items that may not be returned are gift certificates, underwear, swimwear (where the plastic seal at the crotch has been removed), cosmetics and earrings. However, defective items may always be returned.
Note that returns must be sent to the address given on the return label: Gina Tricot Försäljnings AB, Däckvägen 2, SE-506 49 Borås, SWEDEN.
The personal details that are sent to Gina Tricot on purchase are used for endorsing and implementing the delivery agreement, to maintain our customer relations and for marketing activities carried out by Gina Tricot.
In order to implement orders it is necessary to give the details to third parties. Gina Tricot gives personal details to transport companies for the implementation of deliveries and notification.
Gina Tricot will never sell nor transfer personal details for marketing activities from companies other than Gina Tricot.
Gina Tricot AB
503 38 Borås
Company registration number: 556534-8843
VAT registration number: SE556534884301
To get in contact with our customer service, please send an e-mail to CustomerserviceEU@ginatricot.com. Your questions will be answered on weekdays between 7am and 6pm.
Terms and conditions valid from 29.11.2018