Frequently asked questions

Order

How to register to shop online?
To register an account, click on "login" next to the shoppning bag and checkout. Choose "register" in the box that pops up. Fill in the e-mail address you wish to use as login and a password. Click on "register". A box with "customer details" will pop up where you should fill in your date of birth, name, address and phone number. After filling in all fields, click on "save changes". You are now a registered customer and welcome to order.

What charges do you have?
For all orders there is a charge that covers dispatch, handling and freight. This is currently 5.90 euro (€). The charge is the same irrespective of how much the customer orders. Concerning areas outside the EU tax-point range, there may be country-specific charges. Kindly contact FedEx for more information about your country.

I can´t login
Do you sign in with the same email address you have registered at ginatricot.com? Remember to write in lowercase. Do you have the right password? You can always request a new password, click on "forgot password".

Can I make changes to my order or customer data?
You cannot make any changes to your order or your address details after confirming your payment. You can change your customer details when ordering, or by logging in and choosing my account.

How old do I have to be to order from ginatricot.com?
You must be 18 years old.

 

Payment

We accept credit card payments from VISA and Mastercard. In some countries local payment options are available.


Delivery

How long will my order take to arrive?
Our aim is that orders received before 2 pm are sent the same day. This means that normally you will receive your products 3 to 5 days after you place your order.

Where/ how do a receive my parcel?
When the goods has been dispatched from our warehouse a delivery confirmation is sent by email. The delivery confirmation also includes a tracking-ID. Go to www.fedex.com and choose your country to search for your order by your tracking-ID. The deliveries are handled by FedEx and are sent directly to the customer’s home during office hours between 8.00 and 18.00. FedEx should contact the customer by phone before delivering the goods. After trying to reach the customer three times the goods will be returned to Gina Tricot.

I have not reveived all my items?
Sometimes, the stock levels of the missing item was incorrect when you placed your order. The product will not be sent at a later date. When your order was dispatched, only the items sent were debited. If you have been debited for an item not received, please contact our customer service at customerservices@ginatricot.com

Can I track my parcel?
Yes, Once your delivery has been dispatched a delivery confirmation is sent to your e-mail. You will find your tracking-ID, which you can use to track your parcel at www.fedex.com, in the delivery confirmation.

Can I change delivery address after confirming my order?
No, we cannot change the delivery address after you have confirmed your payment. Therefore, it is always good to be extra careful to ensure that address and delivery details are correct.

Can someone else receive my parcel?
Yes, FedEx obtains a signature from any person at the delivery address. If no one is at the address, FedEx will reattempt delivery. "If FedEx delivered your parcel to a neighbor you will be notified by a door tag where you can find a signature of the person who received your delivery. " "FedEx should contact the customer by phone before delivering the goods. After trying to reach the customer three times the goods will be returned to Gina Tricot." "You can also choose to pick up the package at FedEx if the time is not right for you or change delivery address. For more information go to www.fedex.com"

Do you ship to all Nordic countries?
At the moment we are only able to deliver products to addresses Within the European Union and Norway with the exception of Svalbard, Greenland, The Faroe Islands and Åland.

Which countries do you deliver to?
We deliver orders to addresses in the European Union and Norway with the exception of Svalbard, Greenland, The Faroe Islands and Åland.