You’ll find answers to our most frequently asked questions under each category. However, if you still don’t find what you’re looking for, please contact us by filling in the form on this page.
We offer customer service via email and chat so that we can offer quicker service. Your questions will be answered Monday-Thursday, between 8 AM and 5 PM and Friday between 8 AM and 4 PM.
Questions that are sent after 3 PM on weekdays or on weekends will be answered on the following weekday. Please fill in the form and describe your issue in as much detail as possible.
We currently have problems with our contact form. If your case doesn’t go through - contact us by email at CustomerserviceEU@ginatricot.com.